Tens of companies in Slovakia and the Czech Republic trust us
Modern companies know that high-quality communication is the key to success. Join them now.
We are a one-stop shop for communications solutions
With us, you will get the solution you need to achieve your goals. Thanks to experience from hundreds of large as well as smaller projects, we know exactly how to build it up.
Experience and know-how
Consulting, counselling, process optimisation
Analysis, design, development, integration, and support
Bodyshop (CC expert)
A complex solution for effective communication
Technologies
Cloud and hosting
Software development
Data and analytics
What do our clients say?
„In co-operation with ALCASYS, we achieve to implement big innovation or transformation projects as well as to supply smaller changes, which the everyday life of a call centre of a telecommunications operator brings.“
Jan Ťoupal
T-Mobile Czech Republic a.s.
We have been building efficient communications solutions for companies since 2004
“We are with the customer throughout the whole project, from analysis to support. We have a stable and experienced team who deal with big projects. Nevertheless, we are still small enough to be flexible and willing.“
Ján Kostka, General Manager & Founder
50+
Great people
at your disposal
at your disposal
300+
Implemented
projects
projects
20,000+
Customers served
via our solutions daily
via our solutions daily
Case studies
What results do we produce? Take a look at the case studies, where we let our work speak for ourselves.
Blog | Trendy call centier v roku 2023
Odvetvie kontaktných služieb sa neustále vyvíja. Inak tomu nie je ani v roku 2023. Pozrime sa spoločne na trendy, ktoré tento segment formujú.
Ako stúpla dovolateľnosť na infolinku o 11 percent po implementovaní riešenia.
Prípadová štúdia s AHOJ!
Dôvera obslúži 350.000 hovorov ročne
“Výzvou pre ALCASYS boli naše požiadavky, ktoré boli často šité pre nás a vyvíjali ich takpovediac od podlahy. Výsledkom boli návrhy a riešenia, ktoré dodnes aktívne využívame.” hovorí Martin Červenák, manažér odboru kontaktného centra.
BVS vyrieši takmer 10 000 hovorov
ročne automaticky a okamžite.
The partners, without whom it would not be possible
We choose our technology partners, so that they would help our customers to communicate effectively and to reach their targets. We maintain long-term relationships with them, which you will benefit from too.
