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An enterprise solution for digital collaboration (voice, video, data). Cloud-based, on-premise, and hybrid too. openrainbow.com
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A leader in supplying solutions for voice communication in the workplace. We utilize their media gateways and network elements for voice communication in the IP environment.
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Open and innovative solutions for a positive customer experience. Cloud-based, on-premise, or hybrid too.
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A solution that makes compliance and team work optimisation easy. We use their solutions for recording calls and for quality control.
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A cloud solution for contact centres. Every year, Genesys handles more than 70 billion customer interactions for companies in more than 100 countries.
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Solutions which enable maintenance of technological infrastructure thanks to the IoT technology.
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Application for evaluating customer satisfaction directly in the signatures of agents or after closing a conversation.
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Solutions for collaboration, cloud data warehousing, and internal team communications among other things.
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Development of conversation solutions with artificial intelligence and connectivity to existing systems.
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Customer experience solutions, which we use for screen and call recording for quality management in contact centres.
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Advanced voice recognition and speech synthesis technologies. They include biometrics as well, enabling authentication of the caller ID.
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A voice identity authentication and speech-to-talk solution. Based on voice, it enables to identify the demographic characteristics of the caller as well as their emotional state of mind.
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A solution for call and screen recording in a contact centre. Provides possibilities for analysis and quality management. Guarantees a 100% safety and GDPR compliance.
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A solution for collecting feedback to the quality of service provided. Enables to record and analyse customer feedback.
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Voice analyses for contact centres. They automatically recognise the topic and evaluate the quality of calls.
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A partner for automation of day-to-day processes in a contact centre. Helps agents to automatically find the documents required to resolve the request.
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A supplier of solutions for corporate communications. From voice, through chat to contact centres.
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A supplier of robust voice communication solutions, which are clear under all circumstances. We use these in solutions for “Mission Critical” systems in transport.